Archive

Archive for October 16, 2015

I hate computers, and I think it’s mutual

October 16, 2015 7 comments

I posted last month about my computer problems. Since then, I’ve been living with the laptop’s shortcomings as best I could, but this week, I finally decided to take it in to the shop where I’d bought it four years ago, since I had the impression I could maybe get free maintenance there. Otherwise I wouldn’t have gone back there, since they haven’t given me a lot of reason to trust in their knowledge or resources in the past. But I was desperate enough to give it a try, and the guy convinced me that I might still be having problems from the malware that infected the laptop a couple of years ago and that I went to another place to clean up. He said the only solution was to wipe the whole thing and reinstall Windows from scratch. I had recently bought a large enough thumb drive to back up my documents and application data, just in case, so I agreed to let him do that, even though it would cost 89 dollars. I asked them not to install Avast as the antivirus, because I had a suspicion it was causing a lot of my problems.

When I got it back, it turned out that they’d upgraded my Windows XP to Vista without asking, since the laptop could run either and nobody supports XP anymore. According to my cousin on Facebook, Vista’s a lousy version of Windows, but I’m kinda stuck with it now. They also didn’t have any antivirus available other than Avast, which they assured me was safe in the stripped-down free version they install, so I reluctantly agreed to let them install that and see what happened. It actually does seem to lack the particular avastSvc.exe application that was demanding so many resources from my CPU before. Still, they waited until just before closing time to tell me their credit-card machine was broken and I’d have to pay cash. If they’d told me when they started to install the antivirus, I could’ve gone to the ATM and back before they closed. Instead, I had to come back the next morning to pay.

And I needed to, because the computer worrisomely rebooted itself spontaneously a few hours after I got it back. I hoped the guy could diagnose the problem, but all he could tell me was that he’d done a hardware check and found no problems. I also later discovered that the scroll bar on the side of my laptop’s touchpad no longer works, although the one on my main keyboard that I plug into the laptop when working at home is still working. At least it hasn’t spontaneously rebooted again.

But last night, Firefox froze my computer again, just like it was doing before. The 89-dollar reinstallation did not fix the main problem I needed it to fix. Even though it’s a completely new installation of Windows and Firefox and everything, the same problem is happening. And apparently their warranty only covers hardware, not software or labor, so I don’t think getting my money back is an option. Which sucks, since my latest novel advance check is overdue and money’s a bit tight for me at the moment. Which is why I’m not just buying a new laptop — though I’m starting to seriously think about it anyway.

Although the freeze didn’t seem to happen until I upgraded to the latest edition of Flash. I’ve heard that Flash is a bad program and should be removed, but I’m not sure how to do that, and several sites were giving me error messages about disabling the outdated Flash that came with the install, so I figured it would work as a stopgap, at least. Now I’m wondering if it caused the freeze, given the timing. But it could be coincidence. Anyway, I need to figure out how to uninstall Flash. I gather that Firefox is supposed to natively support HTML5 to play videos and that I don’t need Flash anyway. But some pages seem to say that there are sites that still use Flash by default and you have to do something or other to force them to use HTML5 and it’s all just so confusing!

Indeed, the whole reason I took it to the shop was because all this computer stuff is confusing to me and I hoped they would have the knowledge to fix my software problems for me. Instead, they just fell back on a few basic, broad-strokes moves, and I’m now slightly worse off than I was before. I don’t think I’d gain anything by going back there to ask for more help. I gave up on that place a long time ago and it was only in desperation that I tried going back there again, and it turned out poorly.

Granted, there was also the problem with the Thunderbird mail client erasing my outgoing mails, which may or may not have been fixed (I haven’t gotten around to testing it) — but I’ve decided I need to get a different client anyway, or just rely on webmail. Thunderbird has never gotten along with Gmail, and I can’t even remember the trick I used to get it to accept my Gmail account the first time. I’ve frequently been getting “invalid certificate” error boxes when Thunderbird tries to access my Gmail account (which I hardly use anyway, except as my logon for Google sites and cloud memory) and it’s very frustrating, because they keep cropping up despite every attempt to get the program to “permanently store this exception.” Plus Thunderbird seems to be demanding a lot of CPU usage. I’ve tried looking into alternative mail client programs, ones I can get for free, but I haven’t quite settled on a good one. (I wish Eudora were still around. That was my preferred client for a long time.)

So in short, my computer problems have not been fixed. I still don’t trust Firefox, and Netflix and Hulu videos play even worse on Chrome than they did before the reinstall. Ideally I need a new laptop, but in the meantime I’d appreciate any advice my readers could offer.

As if the computer woes weren’t bad enough, I’ve been dealing with other frustrations lately too. I finally found out that the watch manufacturer hadn’t repaired my watch band yet because they couldn’t find a replacement. I knew that type of band was no longer being sold separately, but I saw that new watches with that band were still being sold, so I expected the manufacturer would be able to supply a band or maybe just substitute a new watch. But they’d gotten nowhere, so I just asked them to send my watch back as it was. I got it back a week later, with the band even more broken than before (in transit, I guess). And I shopped online for a replacement band. The ones the company still offers for that model are the same kind of resin band that I disliked on my old watch (which I’ve been wearing as a stopgap for the past month or so) because they’re so fragile and prone to breakage — which makes no sense, because it’s supposed to be a super-durable, shock-resistant watch. The one I had before was a nylon band, but with resin attachments to the watch body, and it was the resin part that split. So I went shopping for nylon bands of the right size from different manufacturers, and I’ve ordered one that looks pretty good, though it won’t merge as smoothly with the “lugs” of the watch (the sticky-out metal bits that the band attaches to). I’m still waiting for that to arrive.

Also, I’ve been trying to rework an old, unsold original story for the umpteenth time. I’d given up on it years ago, but since I was able to salvage and sell a couple of other old unsold stories in the past couple of years (“The Caress of a Butterfly’s Wing” and the upcoming “Murder on the Cislunar Railroad”), I figured maybe I could save this one too. But so far, it’s still frustrating me. I was trying to tighten it up, both to make it flow better and to make it short enough for markets with a 10,000-word cutoff, but my attempts to combine scenes somehow ended up adding length, so I didn’t trim as much as I’d hoped. I tried cutting out the first scene and starting deeper in the story, but the new first scene has too much telling and not enough showing, and it needs a lot of work to function as an opening. Last night, I decided to abandon it and move on to another project. But maybe that was just my depression about the computer talking, because this morning, I thought of some fixes that might work. Still, it’s an iffy proposition, and I’m not in a great mood to tackle it right now.

Well, tonight is a reception for the author guests of Books by the Banks, and the public event is tomorrow. Hopefully getting to meet some of my fellow authors and readers will cheer me up.

%d bloggers like this: