Home > Uncategorized > Return of the phone woes

Return of the phone woes

You may recall that last year I had chronic problems with my landline phone and internet connections going out. After they were fixed last October 5th, the connection’s been stable, aside from one brief dropout that fixed itself after a short while and was probably due to some kind of work going on outside somewhere temporarily disrupting the system. So I’d thought the worst was behind me — until last Tuesday morning, when both connections abruptly went dead just after 9:40 AM. Remembering the previous brief outage, I waited about an hour to see if it would fix itself, and when it didn’t, I used my cell phone to call the help line. They thought it might be due to some work being done in the area, and said they’d have someone out to fix it within 24 hours. I figured I could make do without it for that long. I could still access the web through my smartphone, though my phone’s Gmail app is for some reason quite slow in updating mail from my other, primary address, and I’d have to do without streaming video, since the data usage without wi-fi would probably get expensive, if I could even get a good enough signal (I rarely get more than 3 bars out of 5 in my apartment, which is part of why I need to keep my landline). I figured if it were fixed by Wednesday morning, I’d be able to catch the Supergirl series finale just a bit later than I otherwise would have, and things would be fine.

By 10:30 AM Wednesday, it still hadn’t been fixed, so I called again. (I see now in my phone log that I called precisely 24 hours later, to the minute, even though I hadn’t planned to. Wow.) They told me someone would be coming that afternoon… then called back later to say they’d been delayed and would be here later that afternoon, no later than 4:30, I think. The technician finally called at 4:45 to say he was on his way, then showed up at 5:08 PM. He determined that the problem wasn’t in my modem or line and was probably in the electrical room downstairs… but it was after the building manager had gone home for the day (apparently she doesn’t live in the apartment adjacent to the office as previous managers have done, something I didn’t realize until now), so he couldn’t get into the electrical room to fix things. He went on his way, promising to have someone out to fix it first thing in the morning. Okay, then, I’d be a bit more delayed in catching my Arrowverse shows and the new Star Trek: Prodigy episode. Also, I wasn’t able to log onto my Patreon page because it didn’t recognize my phone, and it took hours for the confirmation code it emailed to my main address to show up on my phone, by which time it had long since expired.

Nothing happened all day Thursday. As I surfed on my phone, I was reminded that it was Veteran’s Day, and I realized the phone company was probably closed for the day. (It was later confirmed to me that this had indeed been the case.) Oh, well; I resigned myself to one more day without TV, filling the time by rewatching a couple of my DVDs and trying to get some actual writing done despite my frustration (and I did get some done, though not nearly enough). I figured they’d have someone out early Friday morning instead.

So on Friday morning, I called them again to make sure… only to be told that no appointment had been scheduled and the earliest they could fit me in was Monday. Monday?! I got angry, pointing out emphatically that I’d been promised it would only take 24 hours, and then promised again that it would be fixed first thing in the morning, and it was unacceptable for them to make me wait three more days when it should have been fixed already and it only wasn’t due to their delays and oversights. I ended up demanding to speak to a supervisor, but even then, I couldn’t convince them to get anyone out to me any sooner than Monday. I was left infuriated and unsatisfied, but resigned to three more days of this drought.

So I finally started to think about other options and realized I could take my laptop out to the library or the university to use their wifi. That hadn’t been an option on Tuesday or Wednesday when I was waiting for the repair tech, and I hadn’t realized it would be an option on Thursday until it was already too late (plus, in retrospect, it would’ve been harder to find someplace open on a holiday). But on Friday afternoon, after letting the building manager know about the Monday appointment and confirming she’d be there, I walked over to the library with my laptop, taking the opportunity to return some items and borrow a couple more DVDs to tide me over the weekend. But I didn’t see any good places in that branch where I could watch TV on my laptop (with earphones, of course) without distractions and without risk of patrons tripping over my cord. So I went over to campus instead — only to be unable to log onto their wifi! I figured it wasn’t my laptop that was the problem, since I was able to connect at one point to the university guest network’s access page, but kept timing out when it tried to log on anywhere else; it must have just been that the signal was too weak or something. Tired and frustrated, I gave up and went home, resolving to try again at the library the next day.

On Saturday, I decided to drive to the next-nearest library branch and see what they had to offer. I found a quiet place to sit and log on… and I still couldn’t connect to the wifi! Since it was a completely different service, I realized at last that it was my laptop that was the problem; sometimes the DNS recognition thingummy or whatever just stops working and I have to reboot. So I rebooted, noodling around on my phone while I waited, since rebooting my old laptop takes forever. Finally, finally, I got a connection. I had laptop wifi, for the first time in more than four days! I was able to download my emails at last, and to get my Patreon to recognize my phone, and do a bit of other stuff. But again, enough time had passed that I gave up on trying to watch streaming video and just wanted to go home for the day, since I didn’t want to spend too long in a public building even with a mask on. Luckily this was one of the only library branches open on Sundays, so I resolved to go back again the next day.

Sunday, I found a better place to set up at that library, a reading/study room with a nice empty corner table where I could plug in. And again, I had DNS problems and had to reboot. I’ve never had that happen twice in such quick succession, and it hasn’t happened in months, so I’m guessing it was somehow a function of moving the laptop around between different wifi signals, or something. Still, I finally made a connection and managed to catch up with a couple of shows including last week’s Prodigy. The laptop got a little warm without its cooling-fan platform (which I should’ve brought with me, but that didn’t occur to me, since this is the first time I’ve taken the laptop anywhere since I bought the cooling platform mid-pandemic), but I finally perched its back end on top of the little box that my earphone cord is stored in, which provided enough ventilation. Still, I didn’t want to press my luck with too much TV, and the branch was only open for four hours on Sundays. I regretted that I hadn’t figured things out sooner.

So then came Monday morning, and waiting for an appointment I’ve been let down for twice already is much more nerve-racking when I’m actually in the scheduled window and can’t think about anything except my fear of being disappointed once again. Luckily, at 9:50, I got a call from the tech to say he was 15 minutes away. After about 25 minutes, I got antsy and went out to look for his truck, not finding it. When I got back in, of course, the tech was waiting outside my apartment!

So I told him where to find the electrical room and went to get the manager, who opened it. This time, I stuck around to watch the tech working, and finally got to see inside this mysterious electrical/storage room. (To my annoyance, I noticed a couple of bottles of wasp/hornet spray, which means they could’ve helped me with my car’s wasp infestation a few months ago rather than leaving me to fend for myself. Grr.) It was rather alarming to see that the Internet connection on which so much of my life depends is reliant on a pair of virtually hair-thin wires in a mare’s nest connected to a old circuit box.

Still, the tech determined that the problem wasn’t a short in the wires like it had been the last time. He managed to trace a dead signal all the way to the substation that the lines lead to, and after calling up the staff there and checking some things, he determined that someone on that end had swapped some things around and attached my line to the wrong place, since they were using really old wires with lead insulation (I think) that wasn’t color-coded like the newer plastic. So not only did the phone company keep missing appointments and failing to live up to its obligations, but the problem was their mistake in the first place.

Despite that, though, the tech explained some things that eased my anger. Apparently there aren’t that many techs still working that are qualified to fix the older copper wiring instead of the newer fiber optics. That’s why it was so hard to get one of them here in a timely manner — they’re just spread too thin, especially in bad weather when there’s more damage to repair. My building complex hasn’t been rewired for fiber optics because it’s just too big, and it would be hard to access all the old lines and replace them.

But that might be a tradeoff for something good. I mentioned to the tech that this week’s frustration had made me think about switching to the building’s wifi service, which I think would be added to my rent, but might cost less than what I’m paying for the Cincinnati Bell service. But the tech nodded to the Spectrum wifi router that was attached to the wall and said that it would get really slow when multiple tenants were using it at once. He opined that the lines originally set up for cable TV had gotten a lot slower since all these other services were piled onto them. Although now that I write that, I have to ask why the same thing wouldn’t be true of lines originally set up for telephone conversations. Still, it might have something to do with each apartment having its own separate phone line, to which individual modems would be attached, rather than everyone drawing on the same modem/router/whatever. It occurred to me at the time that the tech had a vested interest in promoting his service over a rival, but as he is on the technical side rather than the business side, I’m more inclined to trust that his assessments come from a practical place, a mindset that’s more about understanding mechanisms and their abilities and weaknesses than about trying to sell people things.

Bottom line, the tech successfully got my phone and internet back on, and he did good work and reassured me about some things, in contrast to the disappointing service I got over the rest of this week. I could finally start getting back to my normal routine, though I spent most of yesterday catching up on the shows I missed last week. I’m probably going to stay nervous about my connection’s reliability for a while, but it helps to know that last week’s outage wasn’t from the same cause as last year’s, so hopefully it was just a fluke. Apparently there are downsides to relying on the old copper wires, but there are advantages too. And at least now I have a better idea of my options for wifi elsewhere if I need it.

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